Hearing Specialists at American Family Hearing Aid Centers in Marietta

Mark Stevenson, HIS

Hearing Instrument Specialist

Mark Stevenson is an award-winning hearing health professional with over twenty years of experience in the hearing industry. Mark’s mission is simple: to focus on the unique needs of each patient and treat their hearing loss individually. Mark strives to make a positive impact in the community by bettering the hearing lives of his patients.

Outside of his work, Mark loves spending time with his wife and three children in the outdoors, enjoying nature.

Laura Hook

Patient Care Coordinator

Laura is originally from Southern California and moved to Acworth , Georgia in 2017. Laura began working in the hearing industry in 2013 as a temporary employee and found that she loved the opportunity to help people reconnect with life once they could hear properly.

What Laura loves most about this position is the daily interaction and continued contact with her patients making sure appointments go smoothly, questions are answered, apprehensions are relieved and then listening to the stories of what they realized they had been missing out on during follow up visits.

Outside of the office Laura loves spending time with her family, friends, reading, quilting and exploring the history and beauty of Georgia.

Cassie

Cassie is originally from California but made the move to Georgia in 2015. With a strong passion for helping others and a deep desire to make a positive difference in their lives, she is thrilled to be working in the hearing aid industry, where she can directly contribute to improving the lives of others.

What Cassie loves most about her role is the chance to connect with patients on a personal level, listen to their unique stories, and be part of their hearing journey. She finds great fulfillment in helping individuals regain the ability to reconnect with the world around them through better hearing, knowing the impact it has on their overall well-being.

Outside of work, Cassie loves exploring new places, hiking, and spending quality time with her friends, family, and her fur babies.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 276 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Mark and team were awesome and patient with my unique needs.

Russell Montgomery, on Google

Very courteous office and staff.

Chaun Wilson, on Google

I have a pair of hearing aids that I purchased in 2017 but have rarely used. After a recent hearing test my audiologist informed me that although they were top of the line for when I bought them new technology had passed them by. I was reluctant to spend the...

Blaise Ziemian, on Google

Mark at American Family Hearing Center was GREAT. He is very personal and professional. He went over everything with me and answered all my questions and my wife's questions. They are top notch.

Sam Silva, on Google

I recently obtained Soundgear hearing protection thru American Family Hearing Aid Center in Marietta. Mark and Cassie made the experience simple and provided exemplary customer service. Mark's knowledge and communication skills are excellent. After helping me navigate the procedure and insurance requirements, he gave me a thorough explanation of how...

BW Walker, on Google

Dr. Stevenson was very knowledgeable and honest in his assessment. I would highly recommend American Family Hearing In Marietta, GA.

Gail, on Google

I want to take the time to thank Mark for being so kind and caring all the times we have visited. My Mum was having difficulty with her hearing aid and he was just so professional! Cassie is also very kind and professional at the front desk. Love y’all!

Anne Cross, on Google

Pleasant customer service.

Ann Hawley, on Google

American Family Hearing Aid Center took great care of me from the first greeting when I walked in. Super clean facility , Mr. Mark took great care of everything- answered every question I had! Definitely would recommend this center, and mark to anyone in the area!

Xander Clements, on Google

I had a great experience at American Family Hearing Aid Center. Mark Stevenson was incredibly respectful and helpful—he really took the time to listen and explain everything clearly. You can tell he genuinely cares about what he’s doing. The woman at the front desk was also very helpful and nice,...

Cody Chandler, on Google

Mark listens carefully to your needs and desires for the right hearing aids, and then works tirelessly to ensure that you’re happy with them!! Amazing customer service!

Wm. Jefferson Bush, on Google

Mark is one of the best and the most important is his knowledge in all of the hearing ais areas

Gene Sanders, on Google

Very nice and knowlegable staff at the hearing aid center.

William Malpass, on Google

Very knowledgeable and professional.

meme franklin, on Google

Very helpful was having a noise in my hearing aid and Mark could not fix it and they sent them back to the manufacturer to have them fix it

John, on Google

I am a veteran from out of town and having issues with my hearing aids. I found American family hearing aid center and asked for help. Mark was extremely knowledgeable and diagnosed my issue quickly. Great staff. Great service. Thank you and God bless.

Ian Duncan, on Google

The experience was efficient and easy. The ins and outs of hearing in general and of my test results were clearly explained. I felt comfortable during my appointment and confident of the information I received.

Teresa Poole, on Google

Excellent service and compassionate advice combined with accurate knowledge of audiology makes this a good choice for every consumer with hearing issues.

Linda Neiheisel, on Google

Excellent service and very knowledgeable.

Fred Creighton, on Google

Mark Stevenson was very thorough and thoughtful! He made starting hearing aids sound very easy and helpful to my health! I’m looking very forward to working with him and starting this journey!

Leslie Graves, on Google