Our Staff

Mark Stevenson, HIS

Hearing Instrument Specialist

Mark Stevenson is an award-winning hearing health professional with over twenty years of experience in the hearing industry. Mark’s mission is simple: to focus on the unique needs of each patient and treat their hearing loss individually. Mark strives to make a positive impact in the community by bettering the hearing lives of his patients.

Outside of his work, Mark loves spending time with his wife and three children in the outdoors, enjoying nature.

Laura Hook

Patient Care Coordinator

Laura is originally from Southern California and moved to Acworth , Georgia in 2017. Laura began working in the hearing industry in 2013 as a temporary employee and found that she loved the opportunity to help people reconnect with life once they could hear properly.

What Laura loves most about this position is the daily interaction and continued contact with her patients making sure appointments go smoothly, questions are answered, apprehensions are relieved and then listening to the stories of what they realized they had been missing out on during follow up visits.  

Outside of the office Laura loves spending time with her family, friends, reading, quilting and exploring the history and beauty of Georgia.

Cassie

Cassie is originally from California but made the move to Georgia in 2015. With a strong passion for helping others and a deep desire to make a positive difference in their lives, she is thrilled to be working in the hearing aid industry, where she can directly contribute to improving the lives of others.

 What Cassie loves most about her role is the chance to connect with patients on a personal level, listen to their unique stories, and be part of their hearing journey. She finds great fulfillment in helping individuals regain the ability to reconnect with the world around them through better hearing, knowing the impact it has on their overall well-being.

Outside of work, Cassie loves exploring new places, hiking, and spending quality time with her friends, family, and her fur babies.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 306 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

They were very helpful and positive. Took the time to explain the details and answer all my questions.

Reviewer Profile Photo Gary Doski, on Google

Excellent service and very knowledgeable.

Reviewer Profile Photo Fred Creighton, on Google

Always come away hearing better! I’m thankful for you & your staff!

Reviewer Profile Photo Kathy Nysewander, on Google

The staff is very friendly and patient.

Reviewer Profile Photo Jerry Magaw, on Google

The owner Mark is wonderful. A super nice guy with a great personality. He’s also extremely patient and a very good audiologist. I highly recommend him.

Reviewer Profile Photo Amanda Ross, on Google

This is a Great office to go to. They are kind and very helpful. I can hear better now!!! Thank you

Reviewer Profile Photo Debbie Southern, on Google

Excellent experience. Mark and the staff were very professional and courteous. He is extremely knowledgeable and thorough. I cant wait to get my new hearing aids. Follow up to my first review. I returned to American Family Hearing Center to receive my new Hearing aids. Again the service was excellent....

Reviewer Profile Photo D G, on Google

Staff extremely friendly, patient & attentive!

Reviewer Profile Photo Irene Bolling, on Google

Mark is knowledgeable and has been a huge help with my hearing aids. Can’t say enough good things about American Family.

Reviewer Profile Photo DONNA ROUSE, on Google

Very professional and explain in full details about my hearing problems

Reviewer Profile Photo Betty Smith, on Google

Loosing my hearing at a young age is very embarrassing. They were Very welcoming from the very beginning. Very informative. Explained everything to me without making me feel dumb (so to speak). Understood my concerns and spent plenty of time with me explaining all my options. I have had my...

Reviewer Profile Photo Chelle Sneed, on Google

I am so glad we found the place. My husband can use his hearing aids again. He can hear now. Thanks so much for fixing everything. We will be coming regularly to keep his hearing aids working.

Reviewer Profile Photo Regina Overstreet, on Google

Quick & easy. Cordial service. Very pleasant. Great value, worth every penny.

Reviewer Profile Photo Brenda Schrampfer, on Google

Very informative.

Reviewer Profile Photo Ann Hicks, on Google

Great customer service. Seems to be a lost art these days. Professional, friendly, caring. The best hearing aids, too.

Reviewer Profile Photo Jim Stevenson, on Google

Mark was very nice and took great care of my mother and her hearing aids.

Reviewer Profile Photo Peggy Carroll, on Google

Mark and everyone at American Family Hearing Aid Center are fantastic. The whole process of getting hearing aids and then all of the support has been a surprisingly easy and enjoyable experience. The service Mark provides is top notch. I am so thankful that I have hearing aids now and...

Reviewer Profile Photo Chris Cordery, on Google

Mark goes above and beyond taking care of his patients. I have dealt with several audiologists over the years, and he is by far the best. I highly recommend anyone considering getting hearing aids, to go and see Mark Stevenson.

Reviewer Profile Photo Dan Alpern, on Google

Mark has made my whole hearing aid experience pleasant. I went to him really suffering with tinnitus. He very calmly and professionally explained to me how he would test my hearing and evaluate my needs. I had no idea that I had hearing loss as well as tinnitus. He prescribed...

Reviewer Profile Photo Martha Pressley, on Google

I feel like I received the best examination and advice for myself.

Reviewer Profile Photo Brenda Gray, on Google